10 Most Commonly Asked Questions About NDIS Cleaning

Alright, let’s get straight into it. These are the questions people ask us all the time. Some are from clients, some from support coordinators, others from people just trying to figure out what’s actually covered under NDIS cleaning services. We hear them daily, so here are the answers. No fluff. No sales pitch. Just straight talk.

1. What is NDIS cleaning, exactly?

It’s professional cleaning specifically for people who are part of the National Disability Insurance Scheme (NDIS). The goal is to help participants live in clean, safe, hygienic environments. It includes regular house cleaning, deep cleaning, end-of-lease cleaning, and sometimes more specialised stuff like pest control, hoarding cleanup, and COVID disinfection. If cleaning helps the participant manage daily life better, it can usually be included in their plan.

2. Is NDIS cleaning covered by the NDIS?

Yes — but only if it’s considered “reasonable and necessary” support. That’s a key phrase. The cleaning has to relate directly to the participant’s disability support needs. Most of our clients get cleaning funded under the “Assistance with Daily Living” category in their plan. Some cleaning needs might not be covered, especially if it’s more cosmetic or unrelated to disability support.

3. Do I need to use a registered NDIS provider?

It depends on how your plan is managed.

• NDIA-managed participants can only use NDIS-registered providers (like us).
  
• Plan-managed and self-managed participants have more flexibility. They can hire anyone, even non-registered businesses.
  

But many people still choose a registered provider either way — for quality assurance, compliance, and peace of mind.

4. What’s included in an NDIS cleaning service?

Here’s a short version:

• General house cleaning (floors, surfaces, kitchens, bathrooms, etc.)
  
• Carpet cleaning and stain removal
  
• COVID and disinfection services
  
• Outdoor areas — sweeping, pressure cleaning, lawn mowing
  
• Hoarding cleanups
  
• Vacate / end-of-lease cleans
  
• Pest control
  
• Window cleaning
  
• Mold removal
  
• Forensic cleaning (yep, that includes trauma and biohazard sites)
  

Not every participant needs all of these, obviously. But we offer them because every situation is different.

5. How often can I get cleaning done under my plan?

That’s up to your NDIS budget. Some people have weekly cleans. Others get a deep clean every few months. It all comes down to what’s written in your plan and how much funding is allocated to cleaning under your core supports. If you’re unsure, ask your support coordinator or plan manager to break it down.

6. Do the cleaners bring their own equipment and supplies?

Yes, always. All our teams show up with professional-grade equipment, hospital-level disinfectants, vacuums, steamers, eco-friendly products — everything. We don’t ask clients to supply anything unless they specifically want us to use a particular product for allergy or health reasons.

7. Is carpet cleaning included in NDIS support?

Often, yes. Especially if the carpets are affecting hygiene or are hard for the participant to maintain themselves. We’ve done everything from basic vacuuming to full steam cleaning, shampooing, and stain removal for NDIS clients. It’s one of our most requested services.

8. Can I book a one-off clean, or does it have to be regular?

You can book either. One-off deep cleans, exit cleans when someone moves, post-illness cleans, or regular weekly/fortnightly cleaning — it’s up to you. We’re flexible, and we work with what’s in your NDIS plan. We don’t lock people into unnecessary ongoing schedules unless it makes sense.

9. Are your cleaners trained for NDIS work?

Yes. All of them. Every cleaner goes through training not just in cleaning techniques but in working respectfully and safely with people with disabilities. That includes knowing privacy rules, communication skills, infection control, and how to work in homes where people might have specific care or behavioural needs. Plus, every staff member is police-verified and insured. No exceptions.

10. How do I book NDIS cleaning with your company?

Super simple. You can:

• Call us on 02 9067 0430
  
• Email: info@cleaning-corp.com.au
  
• Or fill out the form on our website — we respond fast.
  

We’ll give you a free quote. No pressure. Then we work with your plan manager or support coordinator to get everything approved and ready. If it’s an urgent job, we try to fit you in as fast as possible.

That’s it. Those are the top 10 we get asked again and again.

If you still have questions or you’re not sure how cleaning fits into your NDIS plan, call us. No obligation. We’ve been doing this for over 11 years and helped thousands of participants across Sydney. We’ll point you in the right direction — even if you don’t end up booking with us.

We’re here to make it simple.

— NDIS Cleaning Corp